Radio Network Optimisation Engineer

The role is responsible of initializing and delivering various quality and performance programmes or activities in order to continually improve the end customer experience. 

Key responsibilities:

• Produce radio optimisation plans to achieve quality targets for area of ownership;
• Undertake pro-active radio network investigations & support wide-area projects;
• Responsible for the management of radio capacity within area of ownership, escalating where required for additional requirement or demand;
• Co-ordination with other teams and departments to manage the timely delivery of data-build against objectives;
• Develop mitigation plans against identified risks and issues re coverage and performance;
• Provide regular communication and reporting to the customer’s management on work stream progress, risks and issues;
• Initiate and manage drive test requests, but look at reducing this activity, then analysing and delivery of recommendations or requirements;
• Support key business objectives and programmes, and transmission product capability testing and release;
• Work closely with end customer to ensure high quality customer experience against multi-operator contractual commitments;
• Support Corporate and Business Accounts teams in bid support and ongoing experience;
• Take ownership and drive to resolution customer complaints, internal and VIP escalations. Including analysis of complex data, network traces, cross functional working;
• Identify faults, generate cases and drive to resolution via Operations teams and suppliers;
• Understanding of Frequency, Scrambling Code & PCI planning and Capacity Planning.

Essential experience:

• Fully competent in the use of appropriate customer’s radio planning & optimisation tools;
• A Subject Matter Expert understanding of the air interface parameters, propagation models, antenna systems, frequency planning, and optimisation techniques on multi vendors equipment – a combination of two but not all Nokia, Ericsson, Huawei, Samsung vendor’s equipment;
• Fully competent in the use of vendor OSS such as NetAct, Ericsson ENM and Radio Planning tools such as Atoll, iBwave etc;
• Analyse complex data, draw meaningful conclusions and understand commercial impact to the customer;
• High levels of computer literacy including all MS office applications;
• Educated to Degree level or equivalent is desirable;
• Minimum of five years’ experience in a Senior Optimisation role.

What we offer:

• Growth Opportunities – Support for learning and career advancement.
• Work-Life Balance – Flexible hours and hybrid work options.
• Inclusive Culture – A welcoming, diverse environment where everyone feels valued.
• Generous Time Off